IT Infrastructure Library

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Change Management

Change Management is one of the five process areas that make up Service Support as described in the IT Infrastructure Library (ITIL).

The goal of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes.  This is in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.

Scope of Change Management

Change Management is responsible for managing Change processes involving:

• Hardware
• Communications equipment and software
• System software
• "Live" applications software
• All documentation and procedures associated with the running, support and maintenance of live systems

Inputs to the Change Management process will comprise:

• Requests for Change (RFC)
• Configuration Management Database (CMDB)
• Forward Schedule of Changes (FSC)

Activities undertaken will involve:

• Filtering Changes
• Managing Changes and the Change process
• Chairing the Change Advisory Board (CAB) and the CAB/Emergency Committee
• Reviewing and closing RFCs
• Managing reporting

Outputs from the process will be:

• FSC
• RFCs
• CAB minutes and actions
• Change Management reports

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Updated on October 12, 2007  |  Displayed on November 20, 2008 Copyright © 2007 D. A. Resler.  All rights reserved.