IT Infrastructure Library

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Information Technology Infrastructure Library - ITIL

The Information Technology Infrastructure Library (ITIL)...

• is a series of books that documents industry best practice for the support and delivery of IT services.
• was developed in the late 1980's and is now recognised as a de facto standard for IT Service Management.
• documents a framework for industry best practices.  A key point is getting people to speak a common language.

Organizations such as the IT Service Management Forum (itSMF) have been set up to help promote the adoption and improvement of ITIL.

The Library The Business Perspective Service Delivery Service Support ICT Infrastructure Management Application Management Security Management Planning to Implement Service Management Software Asset Management

Certifications ITIL Foundation Certificate ITIL Practitioner's Certificate ITIL Manager's Certficate

ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.  The trade mark symbol should be inferred whereever the term "ITIL" appears in this website.

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Updated on October 12, 2007  |  Displayed on November 20, 2008 Copyright © 2007 D. A. Resler.  All rights reserved.